The Acknowledgment Pyramid
Friday, September 19
1:15 - 2:15 PM

Increasingly, regardless of the size of the gift, donors want to know that they've made a difference and that we've used their gift as they intended. How can our acknowledgments, the first step in the stewardship cycle, "get at" this donor desire, without over-taxing our systems and our resources? This session will explore how Hamilton College committed to consolidating and coordinating its acknowledgment process to increase personalization and stewardship touches. Presentation will discuss the steps and stages, including a look at breaking with tradition; dreaming big, while addressing and managing expectations; achieving buy-in, and allowing for "tweaking"/enhancements over time.

This session is limited to 20 attendees, so register early to reserve your spot!

Audience Expertise Level: Newcomers (0-2 years)
Shop Size: Suitable for any size shop

Pam Havens

Pamela Havens is in her 14th year at Hamilton College in Clinton, New York, where she is director of donor relations. Her office is responsible for acknowledgments at all levels, including honoree and next-of-kin notifications; fund reporting, management and auditing; development and execution of one-of-a-kind pieces for top tier donors; preparation of gift and fund agreements; and donor-recipient events. A founding board member for ADRP and 2008 recipient of the Founders Award, Pam earned her bachelor's degree in English/American literature from Eisenhower College, followed by a master's in liberal studies from the State University of New York College at Plattsburgh and an associate's in business administration from Cayuga Community College. Her past professional life encompasses educational public relations, publications, and marketing, as well as commercial and public broadcasting.