2026 ADRP Webinar Series

August 27, 2026 | Delivering a Consistent Donor Experience at a Complex Organization

Thursday, August 27, 2026
10:00 AM – 11:00 AM (PT) / 1:00 PM – 2:00 PM (ET)

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Members: FREE | Non-Members: $75
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About the Webinar

Most donors expect a large, well-known organization to deliver some of the most compelling stewardship around, yet too often these organizations have decentralized operations that result in inconsistent approaches, delivery, and communications. So, instead of being wowed, these donors are left frustrated and confused - which doesn't bode well for their continued support. Join a facilitated conversation with donor relations leaders from three different organizations to uncover the solutions needed to bring order to the proceedings, as we search for both common themes and the flexibility to fit varying institutional contexts.

Learning Objectives

• Explore how various organizations have managed to bring order to their decentralized operations.
• Identify the core elements every decentralized institution needs to deliver aligned stewardship and messaging across units.
• Learn additional approaches along with the contexts in which they are working.

About the Presenter

Jeff Muller, Founder & Chief Strategist, Crossroads Insights LLC
	Jeff founded Crossroads Insights in 2019, following leadership roles at several environmental nonprofits. He has provided strategic guidance to clients, including Conservation International, Columbia University, and Brigham & Women's Hospital. Jeff is a former ADRP board member and regular presenter.

Thank You To Our 2026 Webinar Sponsor

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