Oct
20
Here are ten things that can be hair-raising for even the most seasoned donor relations professional. Most times, it’s all about the recovery. Have any of these happened to you? Feel free to share your story in the comments.
- Getting personal information wrong on correspondence
- Publishing an anonymous donor’s name
- Mispronouncing a donor’s name
- Saying something negative about a problem donor in front of the wrong person
- Sending something addressed to a deceased donor and their living spouse
- Missed donation acknowledgement
- Bad press!
- Duplicate donor record in the CRM
- Failure to respect the donor’s communication preferences
- Soliciting a donor right after they made a generous gift
- And the scariest of all… PRODUCING ANNUAL FINANCIAL REPORTS
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Thanks for the comment, Brie! Making sure of correct name spelling can induce anxiety. I am a fan of the cut and paste coupled with many additional eyes. Then you have to send it off into the universe.
Definitely have done #1....we spelled his name wrong on an event invite in which he was to be honored. I felt awful but he was the sweetest about the whole thing...of course making it so much worse!